Session Catalogue


Dealing with Difficult Clients


Presented by consultant Jenny Bailey, this session is for barristers who deal with clients who are upset and emotional. The session will help improve the efficiency and effectiveness of your practice, and help you improve your relationship with your clients to improve satisfaction – even if they don’t get the result they were after.


One-off purchase of a single session, buy 3 for $199.00.


Annual membership, access to the full CPD session catalogue.


Full Description


This session also includes:                                                                                                                                                                                                                                                                                                        *Latest brain science to explain human behaviour and emotions                                                                                                                                                                                                                                               *How our traditional methods of helping people when they are distressed actually make the situation worse
*How to diffuse strong emotions so you can get back to doing legal work

Jenny Bailey is a speaker, author, trainer, coach and an expert on parenting. Before starting her own family at 40, Jenny was a successful executive at some of Australia’s top corporate brands including Rio Tinto, KPMG and Yarra Valley Water. She established Parent Central after realising that her passion for creating better workplaces was equally relevant in the case of parenting. Parenting and leadership were actually one and the same. She embarked on an extensive research and training to understand the ways of raising children to be emotionally resilient and confident as well as making the parenting journey more enjoyable for parents.
Jenny has degrees in engineering, environmental science, an MBA and has numerous accreditations in coaching and leadership development.



The following individuals appear in this session. You can click through to view their profile or to browse the other sessions they have participated in.